Technical Support Expert

1 day ago


Cainta, Calabarzon, Philippines beBeeSupport Full time $35,000 - $50,000
Job Overview

We are seeking a skilled Technical Support Expert to provide top-notch service and technical assistance to our customers.

Key Responsibilities
  • Provide timely and accurate support through various channels, including tickets and calls.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including product setup, software functionality, troubleshooting, and best practices.
Required Skills and Qualifications
  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear and concise manner.
PREFERRED QUALIFICATIONS
  • Familiarity with support ticketing systems.
  • Background in technology or related fields is a plus.
  • Proactive and resourceful in identifying solutions.
  • Comfortable working in a remote team environment.
  • Strong attention to detail and organizational skills.
  • Empathy and patience when dealing with customer challenges.

This role involves providing technical expertise to resolve customer issues and ensuring they have a positive experience with our products and services.



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