
Technical Support Expert
1 day ago
We are seeking a skilled Technical Support Expert to provide top-notch service and technical assistance to our customers.
Key Responsibilities- Provide timely and accurate support through various channels, including tickets and calls.
- Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
- Address a wide range of inquiries, including product setup, software functionality, troubleshooting, and best practices.
- 2-3 years of technical support experience.
- Previous experience troubleshooting hardware and software remotely is required.
- Exceptional English language written and verbal communication skills.
- Strong problem-solving skills with a customer-first mindset.
- Ability to troubleshoot technical issues in a clear and concise manner.
- Familiarity with support ticketing systems.
- Background in technology or related fields is a plus.
- Proactive and resourceful in identifying solutions.
- Comfortable working in a remote team environment.
- Strong attention to detail and organizational skills.
- Empathy and patience when dealing with customer challenges.
This role involves providing technical expertise to resolve customer issues and ensuring they have a positive experience with our products and services.
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