Tech Support Expert

2 weeks ago

Calamba, Calabarzon, Philippines beBeeSupport Full time ₱591,000 - ₱594,000
Technical Support Representative Job Description

This role involves providing exceptional customer service and technical support to clients. The successful candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience.

To excel in this position, you should possess strong communication skills, a patient demeanor, and the ability to learn new technologies quickly.

Requirements:
  • A high school diploma or equivalent is required. You must also be at least 18 years old.
  • The ideal candidate will have at least 6 months of experience in a call center sales program.
  • You should also have at least 1 year of experience in a call center customer service role.
  • Familiarity with voice support programs/account management is highly desirable.
Preferred Skills:
  • Passion for customer service and technology is essential.
  • Ability to quickly learn new tech and tools is crucial.
  • Empathy, patience, and problem-solving skills are vital for success in this role.
  • A strong understanding of major operating systems and consumer technologies is necessary.
Benefits:
  • Opportunities for advancement and professional growth.
  • Complimentary meals and allowances.
  • Up to 30 days paid time off (convertible to cash)
  • Life insurance + retirement plan

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