Technical Customer Support Expert

1 day ago

Calamba, Calabarzon, Philippines beBeeSupport Full time ₱3,000,000 - ₱5,000,000
Customer Support Role

This position involves providing exceptional support to customers through live chat and tickets, ensuring their experience exceeds expectations.

As a key member of our support team, you will simplify complex technical issues into actionable steps that customers can follow, regardless of their expertise level.

You will work closely with different teams or projects to enhance the customer experience based on evolving needs.

Additionally, you will contribute to the improvement of our Kodee AI Assistant, delivering smarter, more intuitive support that improves the customer experience.

To excel in this role, you should stay updated on product updates, services, features, and the latest web hosting technologies.

You will also proactively identify and implement improvements to your work, team, and department.

Key Responsibilities:

  • Provide expert support via live chat and tickets.
  • Simplify technical issues into actionable steps for customers.
  • Contribute to different teams or projects enhancing the customer experience.
  • Improve the Kodee AI Assistant for better customer support.
  • Stay updated on product updates and web hosting technologies.
  • Proactively identify and implement improvements.

Requirements:

  • Fluent English (C1 or native) written and spoken.
  • Experience in customer support in tech or SaaS environments.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts.

What Sets You Apart:

  • Advanced understanding of web hosting technologies, server management, and performance optimization.
  • Proficiency in content management platforms, hosting control panels, email services, and customer support platforms.
  • Experience contributing to or improving AI-powered systems.

Your Benefits:

  • 360 Growth: Unlimited learning opportunities: trainings, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.
  • Freedom & Responsibility: Work from home with flexibility and rotating timelines making it easier to balance studies or personal priorities.
  • Wellness Simplified: Company-provided sick days and recharge leave for your health and well-being.
  • Work Hard, Party Hard: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives, and team-building experiences.

Availability includes night hours in your time zone and rotation-based availability, including some weekend days. A reliable high-speed internet connection is required for this remote position.

  • Technical Support Professional

    1 day ago

    Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱3,600,000 - ₱5,400,000

    Job OverviewThe Technical Support Specialist role involves providing expert support on various products, troubleshooting technical challenges via live chat and tickets to exceed customer expectations.This position requires simplifying complex issues into actionable steps that customers of all expertise levels can follow.You will contribute to different teams...

  • Technical Support Expert

    1 day ago

    Calamba, Calabarzon, Philippines beBeeSupport Full time ₱20,000 - ₱30,000

    Technical Support RepresentativeWe are seeking a Technical Support Representative to join our team. This is an exciting opportunity for individuals who enjoy helping others and have a passion for technology.In this role, you will provide first-level technical support to customers via phone, chat, or email. You will troubleshoot hardware, software, and...

  • Technical Support Expert

    1 day ago

    Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time ₱5,000 - ₱10,000

    Technical Support RepresentativeWe are seeking a skilled and detail-oriented Technical Support Representative to join our team. As a key member of our support team, you will be responsible for providing high-quality technical assistance to our customers via various communication channels.As a Technical Support Representative, you will work closely with our...

  • Technical Support Expert

    1 day ago

    Calamba, Calabarzon, Philippines beBeeSupport Full time $40,000 - $50,000

    About the OpportunityWe are seeking experienced Technical Support Analysts/Specialists to complement our team of diverse and talented technical support crew.You will get to explore emerging technologies in the high-demand Crypto/Blockchain industry and influence our ways of working within a very collaborative environment.You will be supported to understand...

  • Technical Support Specialist

    1 day ago

    Calamba, Calabarzon, Philippines beBeeTroubleshooter Full time ₱5,000,000 - ₱8,000,000

    Job OverviewA Technical Support Specialist plays a pivotal role in resolving complex technical issues for clients through meticulous analysis and troubleshooting.Key Responsibilities:Investigate, diagnose, and resolve intricate technical problems by collaborating with internal teams.Provide expert technical support while maintaining a customer-centric...

  • Technical Support Specialist

    10 hours ago

    Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱700,000 - ₱1,000,000

    Job TitleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. This role will be responsible for delivering exceptional customer experiences through innovative solutions.Triage bugs and feature requests with the respective team, maintaining constant communication with customers.Work in flexible morning and afternoon...

  • Expert Technical Support Specialist

    1 day ago

    Calamba, Calabarzon, Philippines beBeeTechnical Full time $103,568 - $141,052

    Unlock the Potential of Your Career with this Exciting OpportunityJob Description:We are seeking a skilled Technical Support Engineer to join our team. As a key member of our support group, you will play a critical role in delivering exceptional customer experiences and ensuring the success of our customers' projects.As a Technical Support Engineer, you will...

  • Technical Support Specialist

    1 day ago

    Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time $15,000 - $20,000

    Technical Support Specialist Job DescriptionThis role involves providing expert technical assistance and troubleshooting support for a variety of clients across diverse industries.Key responsibilities include responding to technical inquiries, resolving complex issues related to hardware, software, and connectivity, and guiding users through solutions with...

  • Senior Technical Support Expert

    10 hours ago

    Calamba, Calabarzon, Philippines beBeeCybersecurity Full time ₱2,008 - ₱2,514

    Technical Support Role OverviewThis position offers a fantastic opportunity for an experienced Technical Support Specialist to make a meaningful impact in our IT department.Main ResponsibilitiesSupport the delivery of customer-centric solutions by collaborating with the Delivery Customer Solutions Engineering Team.Cultivate strong relationships with...

  • Expert Customer Support Representative

    10 hours ago

    Calamba, Calabarzon, Philippines beBeeTechnical Full time $50,000 - $70,000

    About This RoleAs a Technical Support Specialist, you'll be the bridge between our customers and technical teams. You'll own escalated issues, investigate problems, collaborate with others, and ensure timely resolutions.Main Responsibilities:Handle customer support requests via email, chat, or phone for various platforms.Troubleshoot technical issues using...