Tech Support Specialist

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱20,000 - ₱30,000
Remote Support Role

We are seeking a skilled professional to join our team as a Remote Technical Support Representative. As a key member of our support team, you will be responsible for providing timely and effective resolutions to customer inquiries via phone, chat, or email.

About the Job

This role is ideal for individuals who possess excellent communication skills, a strong command of the English language, and the ability to work independently in a fast-paced environment.

  • Main Responsibilities:
  • Respond to inbound technical support requests via various communication channels.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in our system.
Required Skills and Qualifications

To be successful in this role, you must have:

  • A high school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • A strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
Benefits and Incentives

We offer a competitive compensation package that includes:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of the workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.
What We Offer

We value our employees' contributions and provide a supportive work environment that fosters growth and development.

We are committed to maintaining a diverse and inclusive workplace culture that celebrates individual differences and promotes equal opportunities for all.

Please note that we reserve the right to revise this job description at any time.

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