Tech Support Specialist

4 days ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Title:

Tech Support Specialist


Overview

We are seeking a highly skilled and professional individual to join our team as a Tech Support Specialist. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting support for clients across various industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

You will also need to have prior call center experience and reside within a reasonable distance from our office.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits:
  • HMO Coverage plus dependent
  • Dental Coverage - in-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
Others:

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. May occasionally move about the office to accomplish tasks; may lift up to forty (40) pounds.

It is the policy of our company to provide reasonable accommodation when requested by a qualified applicant or employee with a disability. If reasonable accommodation is needed, please contact Human Resources.

At our company, we embrace differences and are committed to a diverse and equal opportunity work environment.

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