Client Liaison Expert

8 hours ago

Calamba, Calabarzon, Philippines beBeeClient Full time ₱1,408,576 - ₱1,631,668

Job Title: Client Liaison Expert

About the Role:

We are seeking a highly skilled Client Liaison Expert to join our team. As a key member of our client service department, you will play a vital role in managing real-time communication with valued clients via multiple channels.

Main Responsibilities:

  • Serve as the primary point of contact for assigned clients via various platforms.
  • Handle sensitive feedback and high-value interactions with empathy and professionalism.
  • Resolve service issues directly when possible; escalate critical concerns with full context.
  • Adapt tone and language to match client personalities while maintaining brand voice.
  • Document all client interactions in designated systems.
  • Track onboarding progress, status reports, and contract communications.
  • Collaborate with internal teams to meet client needs promptly.
  • Uphold a 10-minute maximum response time during working hours.
  • Participate in ongoing training to stay aligned with SOPs and client strategies.

Requirements:

  • Client-Facing Experience: 3+ years in a client-facing role (chat, phone, email).
  • VIP Experience: Experience handling VIP or high-profile clients.
  • Communication Skills: Exceptional written and verbal English communication skills.
  • Personality Management: Proven ability to manage demanding personalities and de-escalate tense situations.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Work Schedule: Comfortable with 12-hour shifts and rotating rest days.
  • Tech Familiarity: Tech-savvy familiar with relevant software and tools.

Benefits:

This is an exciting opportunity to work with a dynamic team and contribute to the success of our clients. If you have the skills and passion to excel in this role, we encourage you to apply.

Ongoing Training:

As a Client Liaison Expert, you will participate in regular training sessions to stay up-to-date with the latest industry developments and best practices. This will enable you to provide exceptional service to our clients and continue to grow and develop in your career.

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