Technical Support Expert

1 day ago


Calamba, Calabarzon, Philippines beBeeSupport Full time ₱20,000 - ₱30,000
Technical Support Representative

We are seeking a Technical Support Representative to join our team. This is an exciting opportunity for individuals who enjoy helping others and have a passion for technology.

In this role, you will provide first-level technical support to customers via phone, chat, or email. You will troubleshoot hardware, software, and connectivity issues, guide customers through step-by-step solutions, and document all technical issues and resolutions in the system.

To be successful in this role, you must possess excellent communication and customer service skills, as well as strong analytical and problem-solving abilities. Previous tech support or IT helpdesk experience is a plus.

About the Role
  • Provide technical support to customers via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or IT helpdesk role.
  • Excellent communication and customer service skills.
  • Strong analytical and problem-solving abilities.
  • Previous tech support or IT helpdesk experience is a plus.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for growth and advancement.
  • A dynamic and supportive work environment.


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