Reception and Intake Professional
1 day ago
We are seeking a highly skilled and experienced Virtual Reception and Intake Specialist to join our team. As a key member of our organization, you will play a critical role in providing exceptional support to our clients and ensuring their needs are met.
Job DescriptionThe Virtual Reception and Intake Specialist is responsible for managing client requests, inquiries, and support needs. This includes responding to emails, resolving issues, providing copies of documents, and updating our Customer Relationship Management (CRM) system.
You will work closely with our attorneys and other stakeholders to provide high-quality support and ensure seamless communication. Your strong organizational skills, attention to detail, and ability to multitask will be essential in this role.
Required Skills and Qualifications- 2+ years of experience in the BPO industry
- Proven track record of working night shifts
- Demonstrates learning mindset, compassion, patience, and reliability
- Work from Home
- 10 Days Paid Time Off Annual
- 5 days after 90 days; 5 more after 6 months
- 14 Paid US Holidays
- 13th Month Bonus
- Apply online
- English Grammar Test (approximately 15 minutes)
- The ALL IN Assessment (approximately 35 minutes)
- Initial Interview via Zoom (approximately 15 minutes)
- Online Skills Test (approximately 10 minutes)
- Virtual Interview via Zoom (approximately 1.5 hours)
- Virtual Shadow Day – Paid $25 USD
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