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Relationship Builder

2 weeks ago

Manila, National Capital Region, Philippines The Moment Group Full time
What You Will Do

As a Customer Engagement Manager at The Moment Group, you will be responsible for developing and maintaining long-term relationships with our clients.

You will work closely with our marketing and product teams to create a seamless customer journey and drive product adoption.

Your responsibilities will include analyzing customer feedback to improve engagement strategies, monitoring key performance indicators, and providing regular reports to senior management.

Main Responsibilities

Customer Engagement:

  • Develop and maintain strong, long-term relationships with key clients.
  • Act as the primary point of contact for customer inquiries, concerns, and escalations.
  • Proactively engage with customers to understand their needs and ensure satisfaction.

Strategic Partnerships:

  • Collaborate with marketing and product teams to enhance the overall customer journey.
  • Analyze customer feedback to improve engagement strategies.
  • Work with sales teams to identify upsell and cross-sell opportunities.

Performance Analysis:

  • Monitor key performance indicators (KPIs) such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and retention rates.
  • Provide regular reports to senior management on customer engagement insights.
  • Utilize data-driven strategies to optimize customer engagement processes.

Leadership & Mentorship:

  • Work closely with customer success, sales, and product teams to align on customer goals.
  • Mentor and support junior customer engagement team members.
  • Lead or participate in cross-functional meetings to drive customer-focused initiatives.