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Operational Relationship Builder

1 week ago

Manila, National Capital Region, Philippines Ninja Van PH Full time

Ninja Van PH is a dynamic logistics company that has revolutionized delivery services across Southeast Asia through its innovative approach.

By harnessing the power of technology, we have developed cutting-edge software and operational concepts that enable seamless parcel delivery and exceed customer expectations.

About the Role:

As a member of our Key Accounts department, you will play a pivotal role in building and maintaining strong relationships with our international clients. Your responsibilities will include identifying client needs, developing tailored strategies, and collaborating with cross-functional teams to ensure seamless service delivery.

Main Responsibilities:

  1. Develop and implement customized solutions to address client pain points and enhance their experiences.
  2. Collaborate with account managers to identify opportunities for process improvements and implement changes as necessary.
  3. Liaise with cross-functional teams to align client and operational requirements, ensuring process efficiency and effectiveness.
  4. Monitor and analyze key performance indicators to inform strategic decisions and drive business outcomes.
  5. Provide expert guidance on logistics and supply chain management to clients, ensuring informed decision-making.
  6. Stay up-to-date with market trends, regulatory changes, and emerging technologies to stay ahead of the competition.
  7. Build and maintain strong relationships with clients, partners, and stakeholders to foster a culture of collaboration and trust.
  8. Prioritize and manage multiple projects simultaneously, meeting deadlines and delivering high-quality results.

Additional Responsibilities:

Ongoing professional development and training will be provided to support your growth and success within the company.

Qualifications:

  • Bachelor's degree in any field
  • Experience in logistics or e-commerce industries preferred
  • At least 2 years working experience in similar roles or capacities
  • Proficient in Word, Spreadsheets (Excel / Google Sheets), Presentation tools
  • Ideal proficiency level: Advanced
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Results-driven attitude and strong work ethic