Customer Relationship Director

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱720,000 - ₱960,000
Job Title: Customer Relationship Director

We are seeking an experienced Customer Relationship Director to lead our client relationships and drive business growth through exceptional customer experiences. As a key member of our team, you will be responsible for managing and maintaining strong relationships with clients, ensuring their satisfaction and success with our products and services.

As the primary point of contact for our clients, you will navigate the exciting world of virtual assistance, helping businesses optimize their operations and achieve their goals. With your problem-solving skills and data-driven approach, you will transform client challenges into success stories and drive business growth through exceptional customer experiences.

Key Responsibilities:
  • Develop and maintain strong relationships with clients and assistants, ensuring client satisfaction and success with our products and services.
  • Manage and review customer accounts, performance metrics, and goals to identify growth opportunities.
  • Coordinate with support teams to deliver comprehensive solutions and address and resolve customer issues promptly and effectively.
  • Facilitate the onboarding process for new customers, providing comprehensive support and ensuring smooth transitions and effective use of our services.
Requirements:
  • Proven experience in account management, relationship management, or customer success in the B2B realm, with solid business acumen and understanding of the B2B sales cycle.
  • Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors.
  • Experience engaging with top-tier clients (C+-level) with executive-level communication.
  • Proficiency in CRM software to manage customer relationships and drive progress.
  • Strong interpersonal and communication skills that build trust and create exceptional client experiences.
  • A self-motivated, results-driven attitude towards customer success.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work directly with founders and key decision-makers.
  • Fully remote work with flexible hours.
  • Professional development and growth opportunities.
Why This Role Matters:
  • This role is critical to driving business growth through exceptional customer experiences.
  • As a Customer Relationship Director, you will have the opportunity to make a significant impact on our clients' success and our business's growth.

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