Customer Service Director

3 days ago


Taguig, National Capital Region, Philippines J-K Network Full time ₱260,000 - ₱350,000 per year

BENEFITS:

  • HMO day one + 1 free dependent
  • Medicine reimbursement
  • deminimis allowance
  • mobile phone allowance
  • Other company benefits will be discussed upon interview or upon job offer

Company Profile: This company is multinational consulting firm that has been established for more than 50 years now. Their services includes digitalization, technology, and engineering.

Position: Director/Head of Customer Service and Collection

Company Industry: IT Consulting Company

Office Address: Taguig

Work Schedule: Weekends Off (8:30AM - 5:30PM)

Salary: Flexible

Work Set Up: Work on Site

Job Requirements:

  • Bachelors Degree holder
  • At least 5 year of experience in Director/Head role in a Customer Service environment
  • Experience working in electronics company.
  • Able to perform on-site work
  • Knowledgeable in CRM systems and omnichannel platforms

Job Descriptions:

  • Oversee and direct contact center operations..
  • Create and put into action plans to raise employee engagement, operational effectiveness, and customer happiness.
  • Monitor performance indicators and make sure they line up with corporate objectives.
  • Verify adherence to all legal and risk management specifications.
  • Work together with cross-functional teams to facilitate process automation and digital transformation.
  • Take the lead in staff development, training, and planning projects.
  • Oversee cost optimization projects, forecasts, and budgets.
  • Act as a vital point of contact for high-level internal and external stakeholders.

Recruitment Process: (ONLINE)

  • Initial Interview
  • Final Interview
  • Job Offer

Look for: Ms. Kendra

Job Type: Full-time

Pay: Php260, Php350,000.00 per month

Work Location: In person



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