
Customer Service Director
2 days ago
Customer Service Director (With Mobile Plan and Car Allowance)NegotiableIT CompanyFilipinoPosting Period: 2025/03/12Job ID: 14173BenefitsDetails to be provided by the employer. Job DetailsClient Profile: This company is a major provider of telecommunication and computer programming services in the Philippines, operating since 1996. Position: Customer Service DirectorIndustry: IT CompanyLocation: BGC, Taguig CitySalary: NegotiableWork Schedule: Monday - FridayWork Setup: OnsiteJob RequirementsBachelor's Degree8-10 years experience in customer management
Willing to attend interviews if invited
Willing to work onsite in BGC, TaguigAvailable to start as soon as possible
Job ResponsibilitiesCreate and implement strategies to enhance customer experience
Lead a team of customer experience specialists
Collaborate with sales, marketing, product development, and operations teams to ensure seamless customer service
Analyze customer feedback and industry trends to identify new opportunities
Develop and monitor KPIs to measure the success of customer experience initiatives
Utilize new technologies and approaches to improve service delivery, staying updated with industry trends
Address and resolve escalated customer complaints promptly and satisfactorily
Perform other tasks as assigned
Recruitment ProcessOnline/Face-to-face interviews including:Initial InterviewSecond InterviewThird InterviewJob OfferHow to ApplyRegister on our website for updates on job openings: https://jknetwork-
Send your resume to *************
Contact UsContact Person: Ms. YannaTelephone: Mobile/Viber: ***Skype ID: live: newhirephilippines
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