Customer Experience Manager

1 day ago

Davao City, Davao, Philippines beBeeSuccess Full time $60,000 - $90,000
About the Role

The primary objective of this position is to ensure customer satisfaction through consistent communication, quarterly business reviews, and strategic customer relationship management.

This entails cultivating a deep understanding of our products and services, leveraging proprietary software tools for regular customer interactions, and positioning our company for growth through effective partnership development.

Key Responsibilities
  • Cultivate a thorough understanding of our products, technology, software, and support methodology.
  • Leverage our proprietary software tools for regular communication with customers, keeping ahead of their technology initiatives, and positioning our company to grow our partnership.
  • Gain trust with assigned customers, be the trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience across the entire life cycle.
  • Implement strategic initiatives created in cooperation with leadership that will identify opportunities for product cross-selling and work with additional resources through the sales cycle to ultimately win additional business.
  • Manage our proprietary software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved.
About You
  • A 4-year college degree or relevant experience in customer account success management.
  • A quantifiable track record of success in enterprise customer account success management over the customer life-cycle of deployment, installation, upsell, and retention/renewal.
  • 3-5+ years' experience selling Cloud Communications, SD-WAN, Security, Network and Internet Service, Managed Services and Software.
  • Effectiveness and comfort with interaction of customer's leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
  • Strong Excel, MS Office, and general computer software skills.
  • A positive, likeable, calm, and persuasive personality with negotiation skills.
  • A self-motivated drive with zero outgoing call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • A charismatic personality that can quickly gain trust of customers and partners.
  • Proven ability to learn new skills, software tools, and tasks quickly.
  • Proven ability to perform while exceeding sales and customer retention goals.

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