Customer Experience Champion

2 days ago

Davao City, Davao, Philippines beBeeCustomerSupport Full time $90,000 - $115,000
Customer Support Professional

We are seeking a highly skilled Customer Support Professional to join our team. This role plays a crucial part in helping our customers use and troubleshoot our software products.

Job Overview
  • Support and Communication
    • Provide support to customers via phone, email, and chat, using your knowledge of software products, browser behavior, and basic internet tools to troubleshoot and resolve issues.
    • Communicate clearly and proactively with customers and teammates to share updates, manage expectations, and ask questions early.
    • Collaborate with Support team members through proper channels to respond to customer questions and concerns.
    • Act as a liaison between customers and our Research and Development team.
  • Information Management and Problem Solving
    • Record, track, and update customer requests through resolution.
    • Help maintain and improve our knowledge base by updating and creating helpful articles.
    • Share customer feedback to support product improvements and future enhancements.
    • Meet or exceed performance goals for case volume, turnaround time, and customer satisfaction.
  • Teamwork and Growth
    • Our team offers clear, structured career paths—so you'll always know how to grow and what it takes to get there.
    • Become a subject matter expert on at least one software product and help train new team members.
    • Take part in team activities and training to learn and feel included.
Key Requirements
  • Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience in a related role.
  • Strong written and verbal communication skills; able to explain technical ideas to non-technical people.
  • A positive attitude and focus on providing great customer service.
  • Good problem-solving and analytical thinking skills.
  • Ability to manage time well and work with others to reach team goals.
About the Role

This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences. If you're passionate about helping others and have a strong desire to succeed, we encourage you to apply.

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