
Senior Customer Experience Manager
1 day ago
Delivering Exceptional Customer Experiences
We are seeking a highly skilled and proactive leader to join our Customer Experience team.
This role is responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction.
Our ideal candidate is a self-managed professional who is passionate about customer satisfaction and fostering a culture of excellence.
In this role, you will be expected to establish key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
You will also be responsible for implementing robust quality control processes to maintain high service standards and identifying areas for improvement.
Leveraging data and insights, you will refine Phone Support processes and enhance the overall customer experience.
You will lead and mentor a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
- Operational Excellence: Establishing and monitoring KPIs to ensure consistent achievement of service levels and customer satisfaction.
- Quality Assurance: Implementing robust quality control processes to maintain high service standards and identify areas for improvement.
- Process building: Leveraging data and insights to refine Phone Support processes and enhance the overall customer experience.
- Team Leadership: Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
Fast-paced environment with opportunities for growth and development.
Passionate about delivering exceptional customer experiences, let's work together to achieve our goals.
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