Enterprise Customer Experience Manager

2 days ago

Davao City, Davao, Philippines beBeeSpecialist Full time ₱450,000 - ₱600,000
Job Overview

Atlassian is seeking a Post-Sales Support Specialist to provide critical support for our Enterprise clients. This role will play a vital part in ensuring the successful adoption and use of our products, providing valuable feedback to product and sales teams.

Responsibilities:
  • Provide exceptional billing, quoting, and licensing support to internal sales teams and external customers.
  • Deliver outstanding customer service, exceeding client expectations.
  • Develop expertise in new systems and processes to support post-sales activities for Enterprise customers.
  • Collaborate with a geographically dispersed team and other departments to ensure seamless customer experiences.
  • Be adaptable and flexible, living the value 'Don't #@% the customer.'
  • Employ an innovative mindset to identify process gaps and recommend effective solutions and process improvements.
Requirements:
  • Proven background providing customer and sales support through various channels.
  • Strong customer service skills, including empathy, positive language, attentiveness, and active listening.
  • Experience creating quotes and supporting end-to-end order management processes.
  • Excellent written and spoken English, conveying technical issues in non-technical terms.
  • Ability to work under pressure, remain flexible, and handle high volumes and demands.
  • Robust multitasking skills with strong attention to detail.
  • Ability to identify process gaps or conflicts and propose effective solutions.
  • A positive attitude, working with a sense of urgency, and demonstrating timely and thorough execution.
  • Capability to shift from one function to another with relative ease and proficiency.
  • Strong understanding of software billing and licensing.
  • Familiarity with ERP systems and Salesforce.
  • Previous B2B or B2C support experience providing billing and licensing support.
  • Demonstrated talent at inspiring change from customer feedback.
Preferred Qualifications:
  • Familiarity with Atlassian's suite of products and experience using Jira Service Desk and Confluence.
  • Experience in the enterprise software industry.
  • Experience in process improvement and project management.

At Atlassian, we offer a wide range of perks and benefits designed to support you, your family, and help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Us

We believe that the unique contributions of all employees create our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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