Customer Experience Manager

1 day ago

Davao City, Davao, Philippines beBeeCustomerExperience Full time ₱3,000,000 - ₱4,500,000
Job Title: Customer Experience Manager

The ideal candidate will ensure client satisfaction and success throughout their engagement. This role is crucial for fostering long-term relationships, ensuring customer satisfaction, and driving retention.

You will work closely with the engineering, sales, and project management teams to ensure smooth communication between the company and its clients, helping them navigate our services while ensuring their needs are met.

Key Responsibilities:
  • Act as the primary point of contact for clients, ensuring their satisfaction and success throughout their journey.
  • Onboard new clients, helping them understand our services, processes, and value propositions.
  • Build strong relationships with clients by offering proactive support, regular check-ins, and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams.
  • Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely and accurate delivery of client projects.
  • Help clients understand technical details and guide them through complex processes in simple, clear language.
  • Prepare and present reports on customer feedback and project outcomes to identify trends and areas for improvement.
  • Identify opportunities to enhance the customer experience and work on strategies for customer retention and growth.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
  • 3-5 years of experience in customer service, account management, or a client-facing role.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build and maintain positive client relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Problem-solving skills, with the ability to handle challenging situations effectively.
  • A customer-first attitude and a commitment to ensuring client satisfaction.

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