Current jobs related to eCommerce Customer Experience Manager - Davao City, Davao - MultiplyMii

  • eCommerce Product Researcher

    5 days ago

    Davao City, Davao, Philippines MultiplyMii Full time

    Position Type: Full-timeLocation: Philippines (Remote)Schedule:M-F schedule either 5am-1pm CST or 6am-2pm CSTAbout The CompanyOur client is a fast-growing eCommerce company focused on building and scaling high-performing online product portfolios. With a strong emphasis on data-driven decision-making, market intelligence, and customer-centric product...

  • WFH CSR or TSR Ecommerce Account

    1 day ago

    Davao City, Davao, Philippines Depothelp Full time

    Customer Service or Technical Support (Permanent WFH)Join our growing support team and help customers withHome Appliance, Treadmill, and other smart-home devices. If you have at least a year of BPO experience and want a permanent WFH career, this role is for youHow to ApplyAll interested candidates must fill out the application form below:Role...

  • E-commerce CSR

    1 day ago

    Davao City, Davao, Philippines Remote VA Full time

    Job Title: E-commerce

  • Digital and email marketing

    3 days ago

    Davao City, Davao, Philippines Six Eleven Global Services and Solutions, Inc. Full time

    We are looking for a results-driven Digital & Email Marketing Specialist to plan, execute, and optimize digital marketing campaigns with a strong focus on email marketing and eCommerce channels. This role plays a key part in customer engagement, lead nurturing, and revenue growth. Skills and Requirements:2+ years' experience in digital marketing, ideally...

  • Operations, Customer Experience

    5 days ago

    Davao City, Davao, Philippines MultiplyMii Full time

    Position Type:Full TimeLocation:Philippines (Remote)Schedule:Overlap EST and CST time requires weekend availabilityAbout The CompanyOur client is building the "bike share for kayaking" — self-serve kayak and paddleboard rental kiosks that make getting on the water easier, more affordable, and more accessible. They operate across dozens of locations...

  • Client Success Manager

    2 weeks ago

    Davao City, Davao, Philippines MultiplyMii Full time

    Position Type: Full-timeLocation: Philippines (Remote)Schedule: Flexible UK HoursAbout The CompanyOur client is a fast-growing e-commerce consulting firm that specializes in helping Amazon and online retailers optimize, grow, and scale their businesses. They work with leading consumer brands across multiple marketplaces, providing strategic guidance,...

  • Customer Experience Associate

    1 week ago

    Davao City, Davao, Philippines Toyota Financial Services Full time

    Confers with the customers by telephone, email, in person in order to provide information about products and services.Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.Ensures that appropriate responses were made to resolve customers' problem.Refers customer's concerns...

  • Digital and email marketing

    3 days ago

    Davao City, Davao, Philippines SixEleven Full time

    We are looking for a results-driven Digital & Email Marketing Specialist to plan, execute, and optimize digital marketing campaigns with a strong focus on email marketing and eCommerce channels. This role plays a key part in customer engagement, lead nurturing, and revenue growth.Skills and Requirements:2+ years' experience in digital marketing, ideally with...

  • Customer Service Advisor

    1 day ago

    Davao City, Davao, Philippines Department of Customer Services, Open Data and Small and Family Business Full time

    Former Customer Services Branch - TMRThis position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this...

  • Ecommerce Operations Specialist

    5 days ago

    Davao City, Davao, Philippines MultiplyMii Full time

    About The CompanyOur client operates two dynamic business lines: trusted U.S.-made supplements and globally expanding digital security solutions. Selling through D2C platforms and major marketplaces like Amazon, they manage operations across multiple time zones with ease. Their offerings include flexible one-time and subscription models, supported by a...

eCommerce Customer Experience Manager

3 weeks ago

Davao City, Davao, Philippines MultiplyMii Full time

Position
Type: Full Time

Location
: Philippines (Remote)

Schedule
: 9am - 5pm EST

About The Company
Our client is a fast-growing eCommerce leader dedicated to acquiring and scaling high-potential digital brands into household names. Specializing in Family and Health & Personal Care categories, they transform exceptional products into market leaders through data-driven strategies, operational excellence, and a commitment to long-term growth. If you're passionate about shaping the future of eCommerce and working with brands that make an impact, this is the perfect opportunity to be part of a dynamic and innovative team.

About The Role
As a Customer Experience Manager, you will be responsible for overseeing day-to-day customer interactions, ensuring seamless support operations, and leveraging data to improve service quality and efficiency.

In the long term, this role is expected to evolve into a strategic leadership position—shaping the CX vision, proactively driving initiatives that enhance efficiency, grow revenue, and strengthen cross-functional impact, ultimately positioning the team as a key driver of growth and customer loyalty.

Responsibilities

  • Develop a deep understanding of our brands and the voice of our customers: Leverage knowledge in a way that drives lifetime value, retention, upselling and cross selling opportunities (ultimately supporting the achievement of #5).
  • Develops and executes an annual CX Roadmap by proactively identifying opportunities and leading initiatives that either improve efficiency, elevate the customer experience, generate revenue, reduce costs, or deliver a combination of these outcomes.

  • Implement and optimize AI Agent adoption:

  • Automate simple and routine inquiries

  • Enable deeper focus on more sensitive and complex customer issues, and 3) free up team capacity for strategic initiatives.
  • Unlock and leverage customer data for cross-departmental insights by identifying new reporting capabilities and distributing actionable findings. Turning customer inquiries into insights for each business unit.
  • Transition CX into a revenue-generating function by integrating upselling, cross-selling, and incentive programs for CX associates to drive incremental sales while maintaining exceptional service quality.

Competencies And Qualifications
Must-Have

  • People Management: Directly managed a team of at least two, with proven ability to lead, motivate, and develop a CX team.
  • Excellent English Communication: Both written and verbal.
  • Strategic Vision: Proactively identified opportunities and lead projects that either improved efficiency, elevated the customer experience, generated revenue, reduced costs, or delivered a combination of those outcomes.
  • Data Interpretation & Storytelling: ability to turn raw data into clear, actionable insights that drive informed decision making.
  • Business Decision-Making Mindset: Ability to evaluate trade-offs by factoring in cost, team capacity, and overall impact to make strategic choices.
  • Customer Advocacy: Understanding of customer needs and pain points, with the ability to translate insights into actionable improvements.
  • Change Management: Experienced in leading teams through process changes, new initiatives, and technology adoption while sustaining engagement and productivity.
  • E-commerce Familiarity: Experience with Shopify, Amazon, Recharge and Skio (or similar ecommerce platforms).

Nice-to-Have

  • Experience with upselling, cross-selling, or retention strategies in eCommerce
  • Experience using Gorgias
  • AI Agent Utilization
  • AI Agent Utilization: Goal is for 30% of tickets to be automated.

Success Metrics

  • Data-Driven Impact: Deliver new recurring CX reports that offer actionable insights and guide strategic decisions, with the number determined by the CX roadmap (i.e. Automation Report, Company-Level CX Report).
  • Revenue Contribution from CX: consistently generate revenue through upselling and cross-selling during customer interactions (specific targets to be set once monthly trends and feasibility are established).

What We Offer

  • 100% Remote Work
  • 13th Month Pay
  • Healthcare (HMO)
  • Comprehensive Fringe Benefits package
  • Paid Service Incentive Lead (SIL)
  • Paid Philippines Holidays
  • Free Learning and Development Programs

Application Process
We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we'll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.