Remote Technical Service Advocate

2 days ago

Mandaue City, Central Visayas, Philippines beBeeProfessional Full time ₱600,000 - ₱1,000,000
Technical Support Professional

We are seeking skilled and customer-focused technical support professionals to provide assistance and troubleshooting support for a variety of clients.

The ideal candidate will be able to respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

Candidates must have prior experience working in a call center environment and possess strong language skills.

  • A high-speed internet connection is necessary
  • An appropriate, quiet work environment is essential
  • Strong language proficiency in English is required
Job Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow established protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior experience working in a call center environment
  • Strong language skills and typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a variety of benefits and incentives designed to be competitive and to grow with you over time.

  • HMO Coverage plus dependent coverage
  • Dental Coverage
  • In-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for meals and other expenses
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
About Our Company

We help our customers address challenges with industry-leading solutions.

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