Technical Customer Advocate

1 day ago

Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱25,000 - ₱45,000
Job Title:

About this role, you will be responsible for delivering exceptional customer experiences through expert technical support.

">Your Responsibilities
  • Provide timely and effective technical assistance via live chat and tickets, ensuring that customers receive satisfactory solutions to their issues.
  • Simplify complex technical challenges for customers of all expertise levels, offering actionable steps and resources for success.
  • Collaborate with various teams to enhance the overall customer experience, staying informed about evolving customer needs and expectations.
  • Contribute to the development of innovative tools and processes, driving smarter support that improves the customer experience.
  • Stay up-to-date on industry trends, technologies, and product updates to provide accurate and effective assistance.
Your Skills and Qualifications
  • Fluent English communication skills (C1 or native)
  • Experience in tech or SaaS customer support, ideally through live chat, with a proven track record of delivering exceptional solutions
  • Exceptional communication and problem-solving skills
  • Fundamental understanding of web hosting concepts, including domains, DNS, emails, control panels, and website troubleshooting
What Sets You Apart
  • In-depth knowledge of web hosting technologies, server management, and performance optimization
  • Proficiency with content management platforms, hosting control panels, email services, domain management systems, and customer support platforms
Benefits

We offer limitless growth opportunities, flexible work arrangements, and a culture that prioritizes wellness and teamwork. Join us and take your personal and professional growth to new heights.

  • Client-Facing Technical Advocate

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time $90,000 - $120,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.About Our JobKey Responsibilities:Customer SupportProvide exceptional support and troubleshooting assistance to customers via email, chat, and video calls.Work closely with Product, Engineering, and Sales teams to ensure customer satisfaction and enhance the...

  • Technical Support Expert

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerExperience Full time $60,000 - $90,000

    Job DescriptionWe are seeking a skilled Technical Support Advocate to join our team. In this role, you will provide technical support to customers via phone, email, and chat, responding to inquiries and alerts in a timely and professional manner. You will also diagnose and resolve technical issues efficiently and accurately, escalating complex issues to...

  • Senior Technical Advocate

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time $72,000 - $96,000

    Job Overview:A Support Engineer at our organization will be embedded within the Engineering department and operate in an environment where Support and Engineering meet. This role involves interacting with customers daily as they encounter difficult edge cases of running GitLab in complex environments.The job requires expertise in Linux systems...

  • Open Source Advocate

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeSoftware Full time $75,000 - $150,000

    Job Title: Open Source AdvocateWe are seeking a skilled technical expert to join our Developer Relations team. This role combines practical engineering skills with strong communication and diplomacy abilities.The ideal candidate will be a programmer or developer with a passion for open-source software, experience working with real-world challenges, and a...

  • Remote Technical Service Advocate

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeProfessional Full time ₱600,000 - ₱1,000,000

    Technical Support ProfessionalWe are seeking skilled and customer-focused technical support professionals to provide assistance and troubleshooting support for a variety of clients.The ideal candidate will be able to respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience...

  • Customer Success Advocate

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerSuccess Full time $18,000 - $24,000

    Customer Success RepresentativeWe are seeking a highly skilled Customer Success Representative to join our team. In this role, you will play a pivotal part in ensuring the satisfaction of our customers throughout their entire journey with us.Your primary responsibility will be to provide expert guidance and support to users, helping them to optimize their...

  • Technical Support Expert

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱500,000 - ₱800,000

    Technical Support AdvocateWe are seeking a highly skilled Technical Support Advocate to provide exceptional technical support and guidance to our customers, partners, and colleagues.Job DescriptionThe Technical Support Advocate will be responsible for providing timely and effective technical support via phone, email, and chat. This includes diagnosing and...

  • Customer Success Strategist

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeRepresentative Full time $60,000 - $80,000

    Unlock Your Sales PotentialJob DescriptionWe are seeking a highly skilled and motivated Customer Advocate Representative to join our team. As a Customer Advocate, you will be responsible for driving revenue through live chat interactions, identifying buying signals, delivering persuasive product insights, and converting interest into...

  • Customer Communications Specialist

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time ₱7,200 - ₱9,400

    Customer Support Advocate Job SummaryWe are seeking a seasoned customer support specialist to own customer communications and provide solutions from initial contact until resolution.About the RoleThis role is pivotal in scaling our support function by maintaining knowledge base resources, improving processes, and collaborating with cross-functional teams.Key...

  • Customer Experience Champion

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeProduct Full time ₱1,500,000 - ₱2,500,000

    Unlock Your Potential as a Customer Experience ChampionApollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, our platform provides sales and marketing teams with verified contact data for...