
Client-Facing Technical Advocate
1 day ago
We are seeking a skilled Technical Support Specialist to join our team.
About Our Job
Key Responsibilities:- Customer Support
- Provide exceptional support and troubleshooting assistance to customers via email, chat, and video calls.
- Work closely with Product, Engineering, and Sales teams to ensure customer satisfaction and enhance the platform.
- Collaboration and Communication
- Utilize strong communication and technical troubleshooting skills to improve customer experience in a fast-paced environment.
- Collaborate with internal teams to address customer pain points and drive platform improvements.
- Problem-Solving and Improvement
- Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
- Collaborate with internal teams to address customer pain points and drive platform improvements.
- Documentation and Feedback
- Maintain and update support documentation and knowledge bases for both internal and external use.
- Advocate for customer needs by providing valuable feedback to improve platform functionality and services.
Requirements
Essential Skills and Qualifications:- At least 5+ years of technical support experience in the SaaS or technology industry.
- Exceptional English communication skills, both written and verbal.
- Proficient in using support tools like Intercom and other relevant software.
- Strong technical aptitude for troubleshooting and resolving customer issues.
- Knowledge of APIs, technical integrations, JSON structure, and basic coding skills.
- Ability to work autonomously in a fast-paced, remote environment.
- Passion for building trust and strong relationships with customers at all levels.
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