Remote Technical Specialist
1 day ago
Join a dynamic team of professionals as a Remote Technical Support Representative.
Job Description- Respond to inbound technical support requests via phone, chat, or email and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions and escalate complex issues when necessary.
- Document all customer interactions accurately in the system.
- Maintain up-to-date knowledge of products, services, and support procedures.
- Bachelor's degree or equivalent experience required.
- Prior call center experience and strong command of the English language essential.
- Typing speed of 20+ WPM and high-speed internet connection required.
- Familiarity with Microsoft Office (Word, Excel, Outlook, PowerPoint) and Windows operating systems desired.
- HMO coverage plus dependent benefits.
- Dental coverage.
- In-house dental assistance worth ₱5,000.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances for rice, clothing, laundry, and meals.
This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset.
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