Remote Technical Support Specialist
1 day ago
This position involves providing top-notch technical assistance and customer service to clients via phone, email, and chat.
The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work independently with minimal supervision.
Responsibilities include resolving customer issues, escalating complex problems, and maintaining product knowledge to provide accurate information to customers.
- Key Responsibilities:
- Responding to customer inquiries in a timely and professional manner.
- Providing technical support and assistance to customers.
- Resolving customer issues and escalating complex problems.
- Assisting customers in setting up and troubleshooting technical issues.
To be successful in this role, candidates must possess the following skills and qualifications:
- Essential Skills:
- More than 1 year of technical support experience.
- Excellent English communication skills (oral and written).
- A complex thinker and technical thinker to understand products and services provided by customers.
- Strong analytical and problem-solving skills.
- Attention to detail.
- Basic technical support background.
We offer a competitive salary and opportunities for professional growth and development.
About UsWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool.
We invite you to explore the opportunities we offer and consider joining our team.
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