
Client Growth Manager
2 days ago
Job Overview:
The Client Growth Manager plays a pivotal role in driving client satisfaction and success through strategic leadership and team development. This position requires a high level of emotional intelligence, problem-solving skills, and adaptability to thrive in a fast-paced environment.
Main Responsibilities:
- Lead video calls with international clients to build lasting relationships and drive business growth
- Develop and implement personalized growth plans for team members to enhance performance and productivity
- Maintain open communication channels with clients and internal stakeholders to ensure seamless service delivery
- Analyze client feedback and use it to inform process improvements and innovation
Requirements:
- 1-2 years of experience in BPO/customer service leadership roles
- Proven track record of successful team development and coaching
- Strong English communication skills (written and verbal)
- Ability to analyze data and make informed decisions
- Experience working in a remote-first environment is preferred
We are Looking for Someone Who:
- Has a passion for developing others and seeing them succeed
- Thrives in dynamic environments with changing priorities
- Has exceptional problem-solving abilities and emotional intelligence
- Is proactive, solutions-oriented, and takes ownership of outcomes
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