
Senior Client Portfolio Manager
1 day ago
We are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing a portfolio of clients, driving product adoption, renewals, and revenue growth through strategic guidance and strong customer relationships.
About the RoleThe ideal candidate will have a proven track record of managing a portfolio of similar-sized clients, with excellent communication and interpersonal skills. You will be responsible for building and maintaining executive relationships with customer accounts, providing a high-caliber experience and creating promoters.
Responsibilities- Manage a portfolio of around 30–100 small to mid-market customers to drive adoption, lead renewal negotiations, and meet growth goals.
- Build and maintain executive relationships with customer accounts, providing a high-caliber experience and creating promoters.
- Implement, train, and coach customers on best practices to ensure adoption goals are met and maintained.
- Analyze user engagement data, identify actionable insights, and report regularly on KPIs.
- Lead annual or semi-annual business reviews with key stakeholders, positioning yourself as a strategic advisor to drive continued value of our products.
- Identify areas for improvement in the customer experience and create new processes to maximize success in the small to mid-market segment.
- Continually assess, document, and analyze customer progress toward revenue goals and results.
- Monitor customer health, proactively address issues, and act as an escalation point for critical matters.
- Bachelor's degree relevant to the position
- Two or more years of professional experience in a sales or account management style position
- Proven history managing a portfolio of similar-sized clients
- Technical proficiency on SaaS products
- A dynamic and supportive work environment
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Flexible working arrangements
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