Enhancing Customer Connections

2 weeks ago

Porac, Philippines beBeeCustomerExperience Full time $40,000 - $60,000
Customer Experience Specialist

The Role:

We're seeking a highly skilled and empathetic customer experience specialist to join our world-class support team.

This is a critical role responsible for providing users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

In the last 2 years, we've grown our business from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

So, What Can You Expect?

  • One of the fastest-growing and most innovative businesses in the world.
  • Highly experienced founders team.
  • Great self-improvement-driven culture of top A-players in their respective fields.
  • We're here to perform and have a great time while doing it.
  • We push each other to become better versions of ourselves. 100% remote and micromanagement-free.

Job Responsibilities:

  • Customer Experience: Provide users with an outstanding customer experience via live chat, phone, and email.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
  • Stakeholder Management: Collaborate with internal stakeholders to gather information and ensure timely resolutions.
  • Documentation & Reporting: Meticulously document customer interactions and resolutions to maintain a clear record.
  • Feedback Loop: Provide clear feedback to the support team and leadership to improve processes.
  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and suggest new automations to improve efficiency.

????Core Skills and Competencies:

  • Exceptional Communication
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency
  • Strong commitment to delivering exceptional customer service.
  • Ability to combine human empathy with technology and automation.
  • Ability to work independently and make informed decisions.
  • A proactive and positive attitude with a desire to continuously learn and improve.

Your Experience:

  • 2+ years in a similar customer support role.
  • Proven problem-solving skills and ability to take ownership of issues.
  • Proficiency with Zendesk and modern telephony systems.
  • Preference for candidates with e-commerce market experience.

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