Building Strong Customer Connections

2 weeks ago

Porac, Philippines beBeeCustomerSupport Full time $92,192 - $124,592
Online Customer Support Role Overview

The primary goal of this position is to engage with customers online, providing proactive support through various platforms.

This role requires a highly motivated individual who can convey the company's values and personality through online communications. Key responsibilities include:

  • Acting as an ambassador to build and develop the company community
  • Deflecting support cases by resolving customer queries on online platforms
  • Monitoring and escalating user issues reported online
  • Amplifying urgent product advisories and releases on social media
  • Collaborating with internal teams to resolve complex issues

The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to work independently. Required skills include:

  • Verbal and written communication
  • Interpersonal skills
  • Organizational skills and accountability
  • Technical knowledge of IT security concepts, including antivirus, networking, and encryption technologies

This role plays a crucial part in shaping the online experience for customers. If you are passionate about cybersecurity and enjoy helping others, this could be the perfect opportunity.

Key Requirements and Skills
  • Effective verbal and written communication
  • Exceptional interpersonal skills
  • Strong technical knowledge and understanding of IT security concepts
  • Excellent problem-solving and analytical skills
  • Ability to work independently and collaboratively as part of a team

We welcome applicants from diverse backgrounds and value unique experiences and skills.

Our organization operates a remote-first working model, offering flexibility and opportunities for growth. Our people innovate and create, accompanied by a great sense of fun and team spirit. We believe in equality of opportunity.

Our commitment to equality includes ensuring fair treatment regardless of gender, sex, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity, or sexual orientation.

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