Home Based Customer Support Representative

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Remote Customer Service Position

We're looking for skilled and dedicated individuals to support our inbound and outbound customer service initiatives.

This role involves handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services all while delivering exceptional service.

Candidates must have prior call center experience and reside within a reasonable distance from our office.

This is an excellent opportunity to contribute to high-impact projects with leading brands.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
What You'll Gain

This position offers the opportunity to work in a dynamic environment with a diverse portfolio of clients. You'll gain valuable experience in customer service and develop strong communication and problem-solving skills.

You'll also have access to ongoing training and development opportunities to enhance your skills and career prospects.

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