Expert Customer Service Delivery Manager
7 days ago
The Senior Governance Specialist plays a pivotal role in ensuring exceptional customer services and championing the idea of excellent service delivery across the organization. The position collaborates closely with teams to address client and program concerns, thereby enhancing the client experience.
Key Responsibilities:
- Support team representatives in global vendor management.
- Identify opportunities for proactive and strategic solutions to enhance vendor performance management.
- Analyze performance trends against Service Level Agreements and operational objectives.
- Update/maintain Operational systems and documentation.
- Provide insights and monitor process updates.
Job Qualifications:
- Bachelor's degree in business administration or equivalent qualifications.
- 3-5 years of industry experience or equivalent.
Desirable Skills:
- Strong writing and verbal communication skills.
- Proficient in Microsoft Office applications.
- Strong analytical skills.
- Attention to detail.
- Experience in reporting on key metrics.
- Strong decision-making skills.
- Adaptable/flexible; able to manage competing demands.
As an equal opportunity employer, we value all candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role.
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