Customer Service Ambassador

7 days ago

Rizal, Philippines beBeeCustomer Full time ₱240,000 - ₱280,000

Job Title: Customer Service Ambassador

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Overview:

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We are seeking a highly skilled and friendly Customer Service Ambassador to join our team. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences through phone, email, and chat interactions.

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Responsibilities:

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Key responsibilities include:

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  • Handling inbound calls, emails, and chats: Respond to customer inquiries, resolve issues, and provide accurate information about products and services.">
  • Providing product knowledge: Stay up-to-date on company products and services to ensure seamless support for customers.">
  • Escalating complex issues: Identify and escalate critical issues that require additional support or attention from senior team members.">
  • Maintaining records: Accurately document customer interactions and maintain detailed records for future reference.">
  • Following company procedures: Adhere to established protocols and guidelines to ensure consistent delivery of customer service.">
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Requirements:

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To be successful in this role, you must have:

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  • 1+ year of customer service experience, preferably in a contact center environment.">
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.">
  • Strong problem-solving skills, with the ability to think critically and creatively when resolving complex issues.">
  • Ability to multitask and work effectively in a fast-paced environment.">
  • Familiarity with CRM systems and call center tools, such as our proprietary software platform.">
  • Fluency in English (and Spanish), with excellent writing, reading, and verbal communication skills.">
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Benefits:

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As a valued member of our team, you will enjoy a range of benefits, including:

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  • Competitive compensation package with opportunities for growth and advancement.">
  • Comprehensive training program to equip you with the skills and knowledge needed to succeed in this role.">
  • Collaborative and dynamic work environment, with regular team-building activities and social events.">
  • Recognition and rewards programs to acknowledge your hard work and dedication.">
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About Us:

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Our company is a leading provider of business process outsourcing solutions, dedicated to delivering exceptional customer experiences through innovative technologies and expert service.

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Disclaimer:

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The purpose of this job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of duties, responsibilities, skills, and qualifications required for the job.

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