Senior Delivery Manager

Manage teams with a headcount of 65 to 80, supporting up to 20 accounts/clients. Monitor KPIs and SLAs across all accounts and ensure service excellence. Lead and coach Group Leaders and Team Leaders, conduct performance reviews, and implement improvement plans. Work with Workforce Management for scheduling needs across accounts. Lead process documentation...

Job Description">About UsWe are a global organization dedicated to delivering exceptional client experiences.We connect diverse people with common values to create meaningful work in communities worldwide.We have teams across the globe and aim to expand our presence.Our Core ValuesAuthenticity drives meaningful connections.Curiosity fuels our best...

Senior Governance RoleThe Senior Governance Specialist plays a pivotal role in ensuring exceptional customer services and championing the idea of excellent service delivery across the organization. The position collaborates closely with teams to address client and program concerns, thereby enhancing the client experience.Key Responsibilities:Support team...

About the RoleWe are seeking a seasoned professional to oversee the delivery of new orders for business customers across our range of services. This pivotal role entails taking ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience.Effective communication, project management...

Unlock Your Full Potential as a Senior Project ManagerAre you ready to take on new challenges, motivate others and grow with a talented team? Do you thrive in environments where collaboration and teamwork lead to outstanding results?As a Senior Project Manager, you will collaborate with our operations team to identify and assign project resources to client...

BASE OFFICE: FORD COMMONWEALTHPreferred Experience:✓ Vehicle Sales✓ Hospitality✓ Retail JobSummary: The Delivery Specialist proactively deliver the Ford Guest Experience process at an exceptional level to all Guests that come into contact with the Dealership's sales department, specifically to manage the keep me informed process, preparing the guest's...

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.Within our consult business we harness our unique combination of...

About the RoleAs a senior leader, you will oversee complex projects and manage diverse teams within various business environments.You will plan, execute, and deliver projects on time while ensuring quality and efficiency.You will lead cross-functional teams, conduct thorough analysis, and gather relevant data.You will coordinate project workflows, facilitate...

Manager, Service Delivery Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Service Delivery Manager working onsite in Cainta, Philippines you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking...

Operational Excellence SpecialistThis role supports the foundation of a unified Customer Success department.The ideal candidate combines strong analytical and process-thinking skills with a collaborative mindset to drive operational excellence in delivery operations.Key ResponsibilitiesSupport the design, implementation, and continuous improvement of...