Customer Service Expert

7 days ago

Rizal, Philippines beBeeCustomer Full time $600,000 - $1,000,000
Job Overview

We're looking for highly motivated and dedicated customer service professionals to support our business initiatives. As a remote agent, you'll be working with various clients to provide excellent service and resolve customer issues efficiently.

This is an opportunity to contribute to high-impact projects with iconic brands and create memorable experiences for customers. If you're a natural problem solver who thrives on creating value, we'd love to hear from you.

Candidates must have prior call center experience and reside within a reasonable distance from our office. You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Key Responsibilities:

As a customer service agent, your key responsibilities will include:

  • Handling inbound and outbound calls professionally and efficiently.
  • Resolving customer issues on the first call through effective problem-solving.
  • Researching and retrieving information across systems to support customer needs.
  • Accurately documenting interactions and processing claims.
  • Guiding customers through options to find the best solutions.
  • Following scripts, policies, and procedures while using available resources.
  • Protecting customer privacy and handling sensitive information appropriately.
  • Escalating complex issues to the appropriate team members.
  • Staying current with training, updates, and program knowledge.
  • Maintaining consistent attendance and adhering to scheduling requirements.
Ideal Candidate Profile:

We're looking for candidates who are highly motivated, dedicated, and possess the following qualities:

Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

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