Customer Service Expert
7 days ago
This is a critical role that drives the delivery of exceptional customer experiences across diverse product lines.
As innovative companies grow and innovate, there's an increasing need for versatile, dedicated support professionals to ensure users can fully leverage their solutions.
Your Responsibilities- Respond to customer inquiries via multiple channels including email, chat, phone, and social media platforms
- Provide accurate product information and troubleshooting steps
- Engage in real-time support during business hours
Key Responsibilities:
- Monitor and respond to support tickets in various CRM systems
- Evaluate complex issues and escalate them to appropriate teams or individuals
- Track and follow up on open tickets to ensure timely resolution
Administrative Duties:
- Manage schedules and coordinate appointments when necessary
- Perform data entry and maintain accurate customer records
- Assist with various administrative tasks to support team efficiency
Process Enhancement:
- Identify recurring issues and suggest improvements
- Contribute to the development of FAQs and knowledge-base articles
- Collaborate with team members to enhance customer support processes
To succeed in this role, you should have:
- At least one year of experience in a customer support role or a similar position
- Excellent written and verbal communication skills in English
- Proficiency in using CRM systems and basic office software
- Ability to work in a fast-paced, dynamic environment
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