Service Delivery Manager

7 days ago

Rizal, Philippines beBeeLeadership Full time ₱654,063 - ₱1,140,117
Job Opportunity

About our organization is a dynamic and innovative technology company that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. Our focus is on using data-driven strategies to scale our businesses.

Customer Care @ About our organization
At About our organization, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Customer Care Team Leader, a position focused on Subscription and Loyalty to drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to the teams. This role aims to optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction.

Responsibilities
  • Provide leadership, guidance, and strategic direction to the teams.
  • Optimize sales performance and foster customer relationships.
  • Achieve organizational goals related to revenue generation and customer satisfaction.
Requirements
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to effectively lead and manage team leaders and members.
  • Good problem-solving skills and confidence when facing challenges.
  • Continuous learning and growth mindset.
  • Good interpersonal & communication skills; positive work attitude.
  • Good analytical and problem-solving skills.
  • Able to have the right follow-up and monitoring of action items and KPIs.
What We Offer
  • Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
  • Opportunity to grow and develop both professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more.

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