
Remote Support Professional
7 days ago
About the Role: We are seeking a highly skilled and experienced Customer Support Representative to join our dynamic team. As a key member of our support team, you will be responsible for providing exceptional customer service and support across multiple industries.
Responsibilities:
- Respond to customer inquiries via multiple channels (email, chat, phone, social media)
- Provide accurate product information and troubleshooting steps
- Engage in real-time support during business hours
Support Ticket Management:
- Monitor and respond to support tickets in various CRM systems
- Escalate complex issues to appropriate teams or individuals
- Track and follow up on open tickets to ensure timely resolution
Technical Assistance:
- Offer basic technical support for common issues across different product lines
- Guide customers through account setups and product usage
- Create and maintain step-by-step troubleshooting guides
Administrative Support:
- Manage schedules and coordinate appointments when necessary
- Perform data entry and maintain accurate customer records
- Assist with various administrative tasks to support team efficiency
Process Improvement:
- Identify recurring issues and suggest improvements
- Contribute to the development of FAQs and knowledge-base articles
- Collaborate with team members to enhance customer support processes
Requirements:
- At least 1 year of experience in a customer support role or a similar role
- Excellent written and verbal communication skills in English
- Proficiency in using CRM systems and basic office software
- Ability to work in a fast-paced, dynamic environment
We Offer:
- A competitive hourly rate
- The opportunity to work from home
- A supportive and collaborative team environment
- Ongoing training and professional development opportunities
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