Remote Support Professional

7 days ago


Batangas, Calabarzon, Philippines beBeeCustomer Full time $45,000 - $55,000
Job Title: Customer Support Representative

About the Role: We are seeking a highly skilled and experienced Customer Support Representative to join our dynamic team. As a key member of our support team, you will be responsible for providing exceptional customer service and support across multiple industries.

Responsibilities:

  • Respond to customer inquiries via multiple channels (email, chat, phone, social media)
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours

Support Ticket Management:

  • Monitor and respond to support tickets in various CRM systems
  • Escalate complex issues to appropriate teams or individuals
  • Track and follow up on open tickets to ensure timely resolution

Technical Assistance:

  • Offer basic technical support for common issues across different product lines
  • Guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides

Administrative Support:

  • Manage schedules and coordinate appointments when necessary
  • Perform data entry and maintain accurate customer records
  • Assist with various administrative tasks to support team efficiency

Process Improvement:

  • Identify recurring issues and suggest improvements
  • Contribute to the development of FAQs and knowledge-base articles
  • Collaborate with team members to enhance customer support processes

Requirements:

  • At least 1 year of experience in a customer support role or a similar role
  • Excellent written and verbal communication skills in English
  • Proficiency in using CRM systems and basic office software
  • Ability to work in a fast-paced, dynamic environment

We Offer:

  • A competitive hourly rate
  • The opportunity to work from home
  • A supportive and collaborative team environment
  • Ongoing training and professional development opportunities


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