Intake Coordinator Role

17 hours ago


Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱19,320 - ₱24,600
Experienced Intake Coordinator

We are seeking a highly motivated and experienced intake coordinator to manage our client interactions. This is an excellent opportunity for candidates who share our vision, passion, and dedication to serving customers.

Key Responsibilities:
  • Answer incoming calls to gather relevant information regarding client potential claims.
  • Gather details regarding plaintiff information, attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine claim veracity.
  • Enter all details into the case management system and create leads. Assign leads created to Account Executives.
  • Provide exceptional caller experience to clients.
Requirements:
  • Minimum 3 years experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment.
  • Strong computer skills (Excel/Word/PowerPoint) and internet skills.
  • Willingness to work on shifting schedules.
  • Keen attention to detail.
  • Meet typing requirement of 40 WPM.
  • Strong time management.
  • Adaptability and accountability.
  • Exceptional customer service, active listening, and verbal/written communication skills.
  • Ability to prioritize workload and multitask in a fast-paced environment.

Home office requirements include stable internet connection, computer with at least 16GB RAM and Intel i5 core processor equivalent, noise-cancelling headset, backup internet connection, and dual monitor.

Benefits:
  • Monthly company bonus program.
  • Paid vacation leave.
  • Holiday bonus.


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