Remote Intake Specialist

23 hours ago

Antipolo City, Calabarzon, Philippines beBeePatientCare Full time $40,000 - $65,000

As a vital member of our patient services team, you will play a crucial role in the initial patient contact process.

The ideal candidate will possess excellent communication skills, experience in customer service, patient intake, or call center roles, and a genuine passion for helping people. They will be able to convey information calmly and effectively to patients who may be anxious or in distress. The ability to multitask and work in a fast-paced environment is also essential.

Key responsibilities include:

  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors.

Required skills and qualifications include:

  • 1+ years of experience in a customer service, patient intake, or call center role.
  • Excellent Communication Skills: Fluency in English, with a clear speaking voice and strong written communication.
  • Customer-Centric Approach: A genuine passion for helping people and providing outstanding service.
  • Organizational Skills: Exceptional multitasking and organizational abilities.
  • Tech Savvy: Comfortable using technology to facilitate workflow.

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