Voice-Based Intake Coordinator

20 hours ago


Antipolo City, Calabarzon, Philippines beBeeLegal Full time $30,000 - $50,000
Job Title: Legal Intake Specialist

We are seeking a highly skilled professional to enhance case conversions through a voice-based intake system.

  • The ideal candidate will make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • This role also involves handling inbound calls as needed to support team collaboration and workflow continuity.
  • The successful candidate will adhere to a structured outbound script while building rapport and handling objections.
  • This position requires consistently meeting daily and weekly call volume targets and conversion benchmarks.
  • The selected individual will accurately capture and update client information using CRM tools.
  • They must manage rejections professionally and escalate qualified leads efficiently.
  • Clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets are essential.
  • Participation in coaching sessions and proactive application of feedback is required.
  • Maintenance of transparency and accountability in daily work logs and call quality is crucial.
Key Requirements:
  • Law graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • A strong sense of accountability - reliability with schedules, updates, and response times is necessary.
  • Candidates able to work independently with minimal supervision are preferred.
  • Openness to coaching, quick application of feedback, and resilience under pressure are key qualities.
  • Able to operate with consistent internet connection and functional equipment (headset, PC) is mandatory.
  • Flexibility in handling campaign shifts based on business needs is required.


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