Senior Level Technical Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,500,000

Key Role:

We are seeking a highly skilled Technical Support Engineer to fill this critical position. The ideal candidate will be passionate about delivering exceptional customer service, have excellent communication skills, and be proficient in troubleshooting technical issues.

  • Provide technical support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels.
  • Identify bugs, test, reproduce, report, and work with escalation engineers to assist with a fix and test/verify fix versions.
  • Stay familiar with client products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry.
  • Work collaboratively with the team to develop solutions and improve processes.

Key Requirements:

  • Minimum 4+ years of strong Tier 1 level Technical Support and Customer Service experience.
  • Ability to handle high volume of tickets, phone calls, and chats.
  • Bachelor's degree in Computer Engineering, Management Information Systems or equivalent degree/experience.
  • Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.

PREFERRED SKILLS:

  • Experience with H.323 and SIP protocols from a hardware and network standpoint.
  • Experience and knowledge of PBX systems are highly desirable.
  • Network experience (CCNA certification or equivalent).
  • Administration of Exchange, Office 365, or Google Apps email and calendaring tools.
  • Active Directory federation and Single-Sign-On administration.
  • Experience managing a virtualized infrastructure.
  • Programming experience, including mobile app development with SDKs, REST API usage, and HTML/CSS.

About Our Offer:

We offer a dynamic and inclusive work environment that encourages innovation and growth. Our employees enjoy competitive salaries, comprehensive benefits, and opportunities for professional development.

What We Offer:

  • Competitive salaries and benefits.
  • Flexible work arrangements.
  • Opportunities for career growth and development.
  • A collaborative and inclusive work environment.

  • Senior Technical Support Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeTechnical Full time $70,000 - $100,000

    Job OverviewThis role is for a highly skilled technical professional to provide expert support and guidance to our global workforce.As a Senior Technical Support Specialist, you will be responsible for delivering timely and effective resolutions for complex computer and application issues.Manage the IT ticket queue efficiently, ensuring all issues are...

  • Senior Technical Support Specialist

    1 week ago

    Tanauan, Calabarzon, Philippines beBeeTechnical Full time $114,100 - $204,400

    Job Title:Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team. This is a hands-on, high-impact role that requires strong technical expertise and excellent communication skills.Key Responsibilities:Reproduce, debug, and escalate mobile-specific issues in partnership with...

  • Technical Support Specialist

    1 week ago

    Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱1,200,000 - ₱2,200,000

    Remote Technical Support SpecialistWe are seeking a highly skilled and detail-oriented specialist to join our team. As the first point of contact for clients, you will deliver top-notch remote troubleshooting and customer care.Responsibilities:Call Handling: Act as the initial point of contact for inbound support calls, gathering essential information from...

  • Technical Support Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱1,700,000

    Technical Support Specialist RoleWe are seeking a skilled Technical Support Specialist to join our team. This role involves providing hands-on technical support and guidance to customers.This includes troubleshooting, explaining product features, and providing best practice guidance.The successful candidate will operate efficiently in a fast-paced...

  • Technical Support Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job DescriptionWe are seeking highly motivated and dedicated technical support specialists to provide exceptional customer service via phone, chat, or email.Key Responsibilities:Offer first-level technical support via various communication channels.Analyze and resolve hardware, software, and connectivity issues efficiently.Guide customers through...

  • Technical Support Specialist

    1 week ago

    Tanauan, Calabarzon, Philippines beBeeEngineering Full time $45,000 - $60,000

    Job Title: Technical Support SpecialistWe are seeking a detail-oriented Technical Support Specialist to provide technical and documentation support for ongoing engineering projects. The selected candidate will work closely with the Founder/Engineer to prepare drawings, diagrams, and organized documentation that ensure smooth project...

  • Senior Technical Support Engineer

    1 week ago

    Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱700,000 - ₱1,100,000

    Job OverviewWe are seeking a highly skilled Senior Support Specialist to join our team. As a Senior Support Specialist, you will be responsible for providing expert technical support and guidance to internal stakeholders.The ideal candidate will have a strong background in computer science or mechanical/electrical/electronic engineering, with a minimum of 7...

  • Technical Support Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeSpecialist Full time $35,000 - $50,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly motivated and ambitious Technical Support Specialist to join our growing team. This role offers a unique opportunity to support our operations during business hours.This is a long-term career opportunity, requiring 18–24 months of structured learning before mastery.Key...

  • Technical Operations Support Specialist

    7 days ago

    Tanauan, Calabarzon, Philippines beBeeTechnicalOperations Full time $60,000 - $80,000

    Technical Operations SpecialistWe are seeking a skilled Technical Operations Specialist to join our team. As a key member of our operations department, you will be responsible for providing exceptional technical support and services to our users.Job ResponsibilitiesProvide expert-level technical support for our hardware, software, and network...

  • Technical Support Expert

    1 week ago

    Tanauan, Calabarzon, Philippines beBeeSupport Full time ₱450,000 - ₱850,000

    Job SummaryWe are seeking a seasoned Support Specialist to join our remote team. This role involves resolving customer support tickets, troubleshooting technical issues, and collaborating with clients to deliver exceptional outcomes.Key ResponsibilitiesResolve customer support tickets and ensure timely updates.Troubleshoot complex technical issues in SQL,...