Senior Technical Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time $114,100 - $204,400
Job Title:

Senior Technical Support Specialist

About the Role:

We are seeking a highly skilled Senior Technical Support Specialist to join our team. This is a hands-on, high-impact role that requires strong technical expertise and excellent communication skills.

Key Responsibilities:
  • Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product.
  • Serve as a technical expert and initial escalation point for our iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
  • Build tooling and automation to streamline mobile debugging and improve developer workflows.
Requirements:
  • A strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.
  • A mindset geared toward continual learning and technical growth, regardless of job title or years in role.
Benefits:
  • Competitive salary and equity package.
  • Flexible work arrangements and remote work options.
  • Opportunities for professional growth and development.
  • Recognition and rewards for outstanding performance.
Why Join Us:

We're a fast-growing startup with a passion for innovation and excellence. We offer a dynamic and supportive work environment that's perfect for motivated individuals who want to make a real impact.

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