Customer Service Team Lead Position
11 hours ago
A skilled professional with exceptional leadership abilities is needed to lead our support teams and drive results.
Key Responsibilities- Lead and monitor the performance of assigned agents, ensuring key performance indicators are consistently met or exceeded.
- Conduct regular coaching sessions and provide personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture.
- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Performance-based bonuses
- Health insurance
- Paid time off
- Year-end bonus
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