Customer Service Team Lead Position

1 day ago

Marikina City, National Capital Region, Philippines beBeeLeadership Full time ₱2,000,000 - ₱3,500,000

Customer Service Leadership Opportunity

">
  • This role requires a strong leader who can guide teams toward success and motivate team members to deliver exceptional customer service for e-commerce brands.
">About the Role

The Customer Service Team Lead will be responsible for leading and monitoring the performance of assigned agents, conducting regular coaching sessions, and evaluating performance bi-annually.

">Key Responsibilities
  • Lead and monitor the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
">Requirements

The ideal candidate will have a minimum of 3 years of leadership experience in a customer service environment, with a proven background in e-commerce customer service and a strong command of English, both written and spoken.

">Benefits
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus
">Working Arrangements

This is a full-time position, working Monday to Friday in the US PST Time Zone.

We are looking for a motivated and results-driven individual who can promote a positive, supportive, and high-performance culture. Apply today to take on this exciting opportunity

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