Support Professional

4 days ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $80,000

We are looking for a Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional support to our customers through various modalities.

About the Job

This is a unique opportunity to work in a fast-paced and dynamic environment where no two days are ever the same. You will be working with a talented team of professionals who are passionate about delivering high-quality products and services to our customers.

Key Responsibilities
  • Resolve customer complaints and issues in a timely and effective manner.
  • Provide detailed documentation and notation on customer requests to provide feedback to leadership and program teams regarding processes and trends.
  • Demonstrate strong written and verbal communication skills while being mindful of your tone and your pace in order to respond to and exceed customers' expectations.
  • Collaborate with internal stakeholders to resolve complex issues and escalate as necessary.
Requirements

To succeed in this role, you will need:

  • At least 4+ years of SaaS customer support experience.
  • An intermediate/advanced level knowledge of Google Sheets or Excel.
  • Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
  • Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods.
  • Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another.
Bonus Points
  • Bachelor's Degree in Business, Communications, English, or Journalism.
  • Support experiences in a high-volume environment, such as service industries, retail, or hospitality.
Work Arrangement

The working hours for this role will be 10:00pm-7:00am Manila Time (7:00am-4:00pm Pacific Time) to overlap with the hiring manager.

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