Advanced Technical Support Specialist
6 days ago
Provide advanced technical support and troubleshoot escalated issues for our growing global user base.
Key Responsibilities:- Handle hardware, software, network, and application issues.
- Perform root cause analysis and implement permanent solutions.
- Manage incidents and service requests using ITSM tools.
- Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
- Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
- Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
- Experience supporting and managing IAM platforms such as Okta.
- Familiarity with enterprise applications like Microsoft 365, Intune MDM, Kandji, and Atlassian Jira/Confluence.
- Solid understanding of SAML, SCIM, and OAuth-based application integrations.
- Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
- Competitive salary of $6.50-$6.70 per hour with potential annual performance-based increases.
- Work From Home option.
- Annual contractor bonus.
- Comprehensive benefits package including HMO for the contractor and immediate family.
- Sick leave and paid time off after three months.
- Maternity/Paternity leave after six months.
Pacvue is committed to employing a diverse workforce.
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