Exceptional Customer Service Representative

2 days ago


Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000
Job Overview

We are seeking a talented Technical Support Representative to join our team.

This role involves providing exceptional customer service via phone, chat, or email, troubleshooting technical issues, and escalating complex problems when necessary.

Our ideal candidate will have strong communication skills, be able to work independently, and possess basic proficiency in Microsoft Office and Windows operating systems.

Additionally, the successful candidate will be skilled in troubleshooting, multitasking, and self-management, with excellent interpersonal skills.

  • Technical Support Representative job description:
  • Respond to inbound technical support requests.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.


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