Exceptional Customer Service Representative

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱4,000,000
About Remote Call Center Representative Role

We are seeking a highly skilled and motivated Remote Call Center Representative to join our team. As a key member of our customer service division, you will be responsible for handling inbound and outbound calls with professionalism and efficiency.

In this role, you will have the opportunity to make a real difference in the lives of our customers, providing them with exceptional service and support. You will work closely with our team to resolve customer issues on the first call through effective problem-solving and research skills.

To succeed in this position, you must have prior call center experience and reside within 80km of our office. You will also need a high-speed internet connection, an appropriate quiet work environment, and high language proficiency in English.

Key Responsibilities
  • Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Resolve Customer Issues: Research and retrieve information across systems to support customer needs and resolve issues on the first call.
  • Document Interactions: Accurately document interactions and process claims in a timely manner.
Required Skills and Qualifications
  • Prior Call Center Experience: A minimum of one year of experience in a call center environment is required.
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Strong Communication Skills: Excellent written and verbal communication skills are essential for success in this role.
  • Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and basic knowledge of Windows operating systems.
Benefits
  • Competitive Compensation Package: We offer a competitive compensation package that includes a base salary and performance-based bonuses.
  • Comprehensive Benefits: Our benefits package includes health insurance, dental coverage, and other perks to support your well-being.
  • Opportunities for Growth and Development: We invest in our employees' growth and development, offering training and professional development opportunities to help you advance in your career.
About Us

We are a leading business process outsourcing company dedicated to delivering exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our mission.

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