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Premier Client Relationship Manager

1 week ago

Iloilo City, Western Visayas, Philippines Geco Philippines Full time
Key Responsibilities
  • Customer Support: Provide top-tier service to premier clients via phone, email, and chat, resolving inquiries and issues related to telecommunications services, products, and billing.
  • Technical Assistance: Troubleshoot and resolve technical problems with telecommunication services, devices, and accounts, ensuring issues are resolved efficiently and accurately.
  • Account Management: Manage premier client accounts, update account information, address billing inquiries, and ensure account records are up-to-date and accurate.
  • Product Knowledge: Maintain in-depth knowledge of the telecommunications company's products, services, promotions, and policies to assist clients effectively.
  • Upselling & Retention: Identify upsell opportunities by recommending products or upgrades based on client needs and promote retention by offering solutions that enhance customer loyalty.
  • Issue Escalation: Escalate complex issues to specialized teams when necessary, ensuring timely follow-up and resolution.
  • Customer Satisfaction: Achieve customer satisfaction and quality assurance metrics by adhering to service protocols and providing exceptional service.