Client Success Manager

5 days ago

Iloilo City, Western Visayas, Philippines Callbox Inc Full time

As a Client Success Manager you will be pivotal in overseeing team performance, enhancing efficiency, and steering program success. Your position is integral in fostering strategic client relationships and building trust across the organization, contributing to our dynamic business growth.

Scope of Responsibilities

  • Cultivate and maintain strong relationships (ensuring Callbox is a trusted partner) with clients, ranging from key stakeholders to C-level executives.
  • Serve as the primary liaison for clients, closely collaborating with internal and external stakeholders to drive successful campaign implementation and demonstrate service value.
  • Be the voice of the client within Callbox, addressing needs and advocating for client interests.
  • Manage client communications and operations, including setting up and leading both personal and group meetings (virtual and in-person) to maximize engagement and uncover new opportunities.
  • Incorporate regular, in-depth performance reporting to clients, offering insights and actionable recommendations based on program data.
  • Ensure diligent alignment with and achievement of client-specific Key Performance Indicators (KPIs), adapting strategies as necessary to meet these targets within the agreed timeframes.
  • Monitor and manage client accounts using CRM tools like HubSpot, tracking key performance indicators and client engagement metrics.
  • Engage in client acquisition activities, including delivering sales presentations, nurturing leads, and closing deals, aimed at broadening our client network and advancing business development.
  • Participate actively in product development discussions, roadmap planning, and execution, ensuring that client feedback is integrated into Callbox's offerings.
  • Focus on minimizing client attrition by employing strategic renewal tactics and addressing potential concerns proactively to ensure continued client engagement and satisfaction.
  • Perform other tasks as directed by supervisors or the CEO.

Qualifications

  • Minimum 2 years of experience in managing mid-size to enterprise accounts, focusing on handling global companies in regions such as the US and EU.
  • Minimum 2 years of experience in online sales, with a demonstrated ability to develop leads and close deals in a digital environment
  • Proven track record in onboarding, managing, and retaining clients, reflecting a high rate of client satisfaction and account renewal.
  • Proficient in navigating complex client environments, addressing challenges, and aligning our solutions with client needs.
  • Proficient in negotiation and communication, leveraging expertise in relevant sales technologies to close deals.
  • Strong ability to work both independently and collaboratively in a dynamic, fast-paced environment.
  • Exceptional communication and storytelling skills, capable of engaging with key decision-makers and C-level executives.
  • Technical background in B2B lead generation and sales processes is desirable.
  • Prior sales or marketing experience in a client-facing role is an advantage.

Why Callbox?

  • Fixed Schedule and Weekends Off
  • Attractive Bi-Monthly Incentives
  • Career Advancement Opportunities
  • Daily Free Meals
  • Collaborative Office-based Work Environment
  • Monthly Corporate Events and Parties
  • Additional benefits include medical and dental healthcare, miscellaneous allowance, and more
#J-18808-Ljbffr

  • Client Success Advocate

    5 days ago

    Iloilo City, Western Visayas, Philippines AEP SYSTEMS INTEGRATION INC. Full time

    Deliver exceptional technical support to drive sales success.About the RoleThis position involves working closely with the sales team to provide technical assistance and support.Key ResponsibilitiesConfigure and demonstrate products and services to meet customer needs.Address client inquiries and concerns in a timely and effective manner.Collaborate with...

  • Enterprise Client Relationship Manager

    7 days ago

    Iloilo City, Western Visayas, Philippines Xilium Professional Services Inc. Full time

    Xilium Professional Services Inc. is seeking a highly skilled Enterprise Client Relationship Manager to join our team. As the ideal candidate, you will have extensive experience in managing client relationships and developing strategic partnerships.The successful applicant will be responsible for maintaining strong relationships with our key clients,...

  • Customer Success and Retention Leader

    7 days ago

    Iloilo City, Western Visayas, Philippines Xilium Professional Services Inc. Full time

    At Xilium Professional Services Inc., we are committed to delivering exceptional customer experiences. To achieve this goal, we are seeking a Client Partnerships and Growth Expert to join our team. The ideal candidate will have a strong background in account management and a proven track record of success in developing strategic partnerships.As the...

  • Client Relationship Manager

    6 days ago

    Iloilo City, Western Visayas, Philippines Eastern Communications Full time

    Role DescriptionAs a Client Relationship Manager, you will play a key role in building and maintaining strong relationships with our clients in Iloilo. You will be responsible for understanding their business requirements and providing tailored solutions to meet their needs.With excellent negotiation, sales management, and relationship-building skills, you...

  • Client Relationship Manager

    6 days ago

    Iloilo City, Western Visayas, Philippines Neksjob Full time

    Job DescriptionYour day-to-day involves:Answering incoming calls from customers in a friendly and knowledgeable manner.Resolving customer inquiries and requests with efficiency and courtesy.Utilizing various client-based tools and applications for effective customer management.

  • Client Success Manager

    4 days ago

    Cebu City, Central Visayas, Philippines Aleph Talent Solutions Corporation Full time

    Role OverviewWe are seeking a highly skilled Client Success Manager to join our team at Aleph Talent Solutions Corporation. As a Client Success Manager, you will be responsible for ensuring client satisfaction and retention by delivering high-quality products and services.Main ResponsibilitiesEnsure client satisfaction and retention by delivering...

  • Client Partnerships and Growth Expert

    7 days ago

    Iloilo City, Western Visayas, Philippines Xilium Professional Services Inc. Full time

    Xilium Professional Services Inc. is seeking a Customer Success and Retention Leader to join our team. As the ideal candidate, you will have extensive experience in customer success and retention, as well as a proven track record of success in developing strategic partnerships.The successful applicant will be responsible for maintaining strong relationships...

  • Manager of Employee Success

    6 days ago

    Iloilo City, Western Visayas, Philippines JOB MATCHMAKER Full time

    Key ResponsibilitiesThe HR Department Manager will be responsible for the following key responsibilities:Planning, organizing, and supervising activities related to human development goals.Coordinating with other department managers on matters affecting human talent.Analyzing and recommending compensation, benefits, rewards, and employer branding...

  • Premier Client Relationship Manager

    7 days ago

    Iloilo City, Western Visayas, Philippines Geco Philippines Full time

    Key ResponsibilitiesCustomer Support: Provide top-tier service to premier clients via phone, email, and chat, resolving inquiries and issues related to telecommunications services, products, and billing.Technical Assistance: Troubleshoot and resolve technical problems with telecommunication services, devices, and accounts, ensuring issues are resolved...

  • Client Success Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Trends Group Inc. Full time

    About the JobTrends Group Inc. is looking for an experienced Client Success Manager to join our team. The ideal candidate will have a strong background in sales or customer service, with a passion for delivering exceptional results and building lasting relationships.The successful candidate will be responsible for managing client accounts, identifying new...

  • Client Acquisition Specialist

    6 days ago

    Iloilo City, Western Visayas, Philippines Virmar Manpower Services Corporation Full time

    About the RoleThis is an exciting opportunity for a motivated and results-driven individual to join our sales team as a Sales Representative. The successful candidate will be responsible for developing and maintaining strong relationships with clients, identifying business opportunities, and developing effective sales strategies.Key RequirementsBachelor's...

  • Client Success Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Globe Telecom Full time

    About UsGlobe Telecom is a leading telecommunications company in the Philippines, dedicated to creating a wonderful world for our people, business, and nation.Our MissionWe unite people of passion who believe they can make a difference to achieve our goal of creating a wonderful world.Job DescriptionA Client Success Manager is responsible for building and...

  • Client Success Manager

    3 weeks ago

    Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Requirements:· Account management experience, preferably with large accounts· Mortgage industry experience· Bachelor's degree· Proven ability to build and maintain relationships with customer's executive level staff, as well as internal management team· Ability to multi-task across a vast set of responsibilities· Strong communication skills (written,...

  • Customer Success Facilitator

    2 days ago

    Iloilo City, Western Visayas, Philippines SAMLEX Global Services Full time

    About SAMLEX Global ServicesSAMLEX Global Services offers a variety of specialized logistics services tailored to meet the unique requirements of different industries.Our company provides extensive logistics solutions for industries and trade across multiple business segments. Our divisions encompass contract logistics, pharmaceutical and healthcare, freight...

  • Client Acquisition Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines L.C Bigmak Burger Inc. Pavia Branch Full time

    About the RoleSales Position at L.C Bigmak Burger Inc.We are seeking a highly motivated and results-driven Sales Officer to join our team at L.C Bigmak Burger Inc.'s Pavia branch. The ideal candidate will be responsible for generating new business opportunities, building strong relationships with clients, and achieving sales targets.Key...

  • Client Acquisition Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines LOVELYN SHOE UKAY SHOP Full time

    LOVELYN SHOE UKAY SHOP is a dynamic and fast-paced company that is seeking a skilled Sales Consultant to join our team.About the Role:We are looking for someone who can engage with potential customers to understand their needs and offer suitable products or services. This includes building and maintaining strong client relationships to drive repeat business,...

  • Marketing and Client Relationship Manager

    9 hours ago

    Iloilo City, Western Visayas, Philippines FRÁSEC Ventures Corporation Full time

    About the RoleWe are seeking a highly motivated and driven Sales & Marketing Officer to join our team. This full-time position is based in Iloilo, Western Visayas, and will play a crucial role in driving the company's direct marketing and customer relationship management initiatives for our aggregates project.Key ResponsibilitiesDeveloping and executing...

  • Client Experience Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines TORCH Solutions Full time

    TORCH Solutions is seeking a Client Experience Specialist to provide exceptional support and assistance to our clients' customers. As a client-facing professional, you will be responsible for delivering outstanding customer experiences through various communication channels.This role offers a unique opportunity to work in a fast-paced and dynamic call center...

  • Client Acquisition Expert

    6 days ago

    Iloilo City, Western Visayas, Philippines CitiStar Shopping Center Inc. Full time

    Job Title: Client Acquisition ExpertRole OverviewCitiStar Shopping Center Inc. is seeking a highly skilled Client Acquisition Expert to develop and execute strategies for acquiring new clients, driving wholesale business growth and expansion.Key ResponsibilitiesDevelop and implement client acquisition strategies, focusing on identifying and pursuing new...

  • Client Acquisitions Representative

    6 days ago

    Iloilo City, Western Visayas, Philippines Be One of Us - Cooee Inc Full time

    Cooee Inc is dedicated to transforming lives through meaningful connections. Our Prospecting Coordinator plays a vital role in helping us achieve this vision by identifying and engaging potential clients.About the PositionYou will be responsible for developing and executing strategies to reach potential clients and qualify leads based on defined...