Virtual Enrollment Coordinator

7 days ago

Tanauan, Calabarzon, Philippines beBeeEnrollment Full time $75,000 - $90,000
About Our Team

We are building the world's first patient-centered virtual heart clinic. Our mission is to expand access to life-changing therapies, leveraging technology and data to transform individuals' lives.

Our team of clinicians, mathematicians, entrepreneurs, and engineers share a united belief that technology can fundamentally change industries when applied ethically and compassionately.

We were founded by two friends from Wharton who share a family history of heart disease and personal experience with cardiac rehab.

Job Description:

As our Virtual Enrollment Coordinator, you will own and improve processes to drive growth across our top-of-funnel marketing function, serving as our inside sales representative for those interested in joining our program.

You will be a crucial member of our small team working collaboratively with members of our leadership team to make our growth a model for other companies.

Responsibilities:
  • Serve as the first point of contact for patients who come to us by way of referral or website.
  • Handle questioning and feedback from all consumers who are interested in enrolling.
  • Convert patients by enrolling them in our program.
  • Navigate financial and subscription plan conversations with patients.
  • Ensure a smooth, scalable patient enrollment process.
  • Insurance enrollment and credentialing.
  • Handle inbound non-clinical support and enrollment inquiries.
  • Work with our clinical staff and referring physician offices to improve operational processes.
  • Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly.
  • Work closely with our product and marketing team to define clinical workflow priorities and determine high-impact product changes.
Requirements:
  • 2+ years of experience in an inside sales B2C role with a track record of owning and scaling company processes.
  • Strong attention to detail.
  • Ability to work in a fast-paced environment with little direction.
  • Highly collaborative and excellent written and oral communication skills.
  • Inherent growth mindset: always focused on improving faster and getting the team to do the same.
  • Ability to track and report on key metrics that define success.
Benefits:
  • Health-tech experience (nice to have).
  • Medical office administration experience (nice to have).
  • Experience and desire to work remotely (our whole team is remote).
  • Prior experience using technology tools including GSuite, ZenDesk, Slack (nice to have).
About Us:

We are a team of passionate professionals dedicated to making a difference in people's lives. We believe in the power of technology to transform industries and improve outcomes.

We are committed to delivering exceptional customer experiences and fostering a culture of innovation and collaboration.

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